{"id":18,"date":"2025-10-23T05:50:40","date_gmt":"2025-10-23T05:50:40","guid":{"rendered":"https:\/\/woraa.com\/?p=18"},"modified":"2025-10-23T05:50:40","modified_gmt":"2025-10-23T05:50:40","slug":"sop-giao-lap-dung-hen-woraa-v1-0","status":"publish","type":"post","link":"https:\/\/woraa.com\/?p=18","title":{"rendered":"SOP Giao\u2013L\u1eafp \u0110\u00fang H\u1eb9n WORAA (v1.0)"},"content":{"rendered":"\n

Ng\u00e0y \u00e1p d\u1ee5ng:<\/strong> 23\/10\/2025
Ph\u1ea1m vi:<\/strong> To\u00e0n h\u1ec7 th\u1ed1ng WORAA\/TOKOO \u2013 giao v\u00e0 l\u1eafp \u0111\u1eb7t TV & \u0111\u1ed3 gia d\u1ee5ng t\u1ea1i HN\/HP\/HCM.
M\u1ee5c ti\u00eau:<\/strong> \u0110\u1ea3m b\u1ea3o \u0111\u1ebfn trong khung h\u1eb9n<\/strong> (on\u2011time) \u2265 98%<\/strong>, h\u1ea1n ch\u1ebf tr\u1ec5 > 15\u2019<\/strong> \u2264 2%<\/strong>, NPS \u2265 70<\/strong>.<\/p>\n\n\n\n

\n\n\n\n

1) \u0110\u1ecbnh ngh\u0129a & Ch\u1ec9 s\u1ed1<\/h2>\n\n\n\n
    \n
  • Khung h\u1eb9n ti\u00eau chu\u1ea9n:<\/strong> 3 khung\/ca: 09:00\u201312:00<\/code>, 12:00\u201315:00<\/code>, 15:00\u201318:00<\/code>.<\/li>\n\n\n\n
  • On\u2011time:<\/strong> \u0110\u1ed9i k\u1ef9 thu\u1eadt \u0111\u1ebfn trong khung h\u1eb9n<\/strong> v\u00e0 g\u1ecdi tr\u01b0\u1edbc 30\u201360\u2019<\/strong>.<\/li>\n\n\n\n
  • Tr\u1ec5:<\/strong> \u0110\u1ebfn sau khung h\u1eb9n > 0 ph\u00fat<\/strong>; \u0111\u1eb7c bi\u1ec7t tr\u1ec5 n\u1eb7ng<\/strong>: > 15\u2019<\/strong>.<\/li>\n\n\n\n
  • KPI theo d\u00f5i h\u00e0ng ng\u00e0y:<\/strong> On\u2011time %, % tr\u1ec5 >15\u2019, th\u1eddi l\u01b0\u1ee3ng job theo lo\u1ea1i, top 5 nguy\u00ean nh\u00e2n tr\u1ec5.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    2) T\u1ed5 ch\u1ee9c & Ph\u00e2n quy\u1ec1n<\/h2>\n\n\n\n
      \n
    • \u0110i\u1ec1u ph\u1ed1i (Dispatcher)<\/strong> \u2013 A\/R<\/strong>: kh\u00f3a l\u1ecbch, ph\u00e2n tuy\u1ebfn, qu\u1ea3n l\u00fd ETA, k\u00edch ho\u1ea1t k\u1ecbch b\u1ea3n tr\u1ec5.<\/li>\n\n\n\n
    • K\u1ef9 thu\u1eadt (Field Team)<\/strong> \u2013 R<\/strong>: chu\u1ea9n b\u1ecb d\u1ee5ng c\u1ee5, li\u00ean h\u1ec7 kh\u00e1ch, l\u1eafp \u0111\u1eb7t chu\u1ea9n, nghi\u1ec7m thu, c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i.<\/li>\n\n\n\n
    • Kho<\/strong> \u2013 R<\/strong>: so\u1ea1n h\u00e0ng theo FIFO\/serial, d\u00e1n tem \u0111\u01a1n & checklist, b\u00e0n giao \u0111\u00fang gi\u1edd.<\/li>\n\n\n\n
    • Sales<\/strong> \u2013 C<\/strong>: thu th\u1eadp \u1ea3nh v\u1ecb tr\u00ed l\u1eafp, ghi ch\u00fa k\u1ef9 thu\u1eadt, khung gi\u1edd thu\u1eadn c\u1ee7a kh\u00e1ch.<\/li>\n\n\n\n
    • K\u1ebf to\u00e1n\/Qu\u1ef9<\/strong> \u2013 I<\/strong>: \u0111\u1ed1i so\u00e1t COD cu\u1ed1i ca.<\/li>\n<\/ul>\n\n\n\n
      \n

      RACI:<\/strong> R = Th\u1ef1c hi\u1ec7n \u2022 A = Ch\u1ecbu tr\u00e1ch nhi\u1ec7m cu\u1ed1i \u2022 C = Tham v\u1ea5n \u2022 I = Nh\u1eadn th\u00f4ng tin.<\/p>\n<\/blockquote>\n\n\n\n

      \n\n\n\n

      3) N\u0103ng l\u1ef1c (Capacity) & Quy t\u1eafc nh\u1eadn l\u1ecbch<\/h2>\n\n\n\n
        \n
      • C\u00f4ng th\u1ee9c \u0111\u1eb7t l\u1ecbch\/khung:<\/strong> S\u1ed1 \u0111\u1ed9i \u2013 1<\/code> (buffer ~20%).
        V\u00ed d\u1ee5: 3 \u0111\u1ed9i\/chi nh\u00e1nh \u21d2 book t\u1ed1i \u0111a 2 job\/khung<\/strong>.<\/li>\n\n\n\n
      • C\u1eaft gi\u1edd nh\u1eadn \u0111\u01a1n trong ng\u00e0y:<\/strong> sau 17:00<\/strong> chuy\u1ec3n sang ng\u00e0y h\u00f4m sau (tr\u1eeb \u0111\u01a1n VIP c\u00f3 \u0111\u1ed9i d\u1ef1 ph\u00f2ng).<\/li>\n\n\n\n
      • Khoanh v\u00f9ng \u0111\u1ecba l\u00fd:<\/strong> mapping qu\u1eadn\/huy\u1ec7n \u2192 g\u00e1n \u0111\u1ed9i c\u1ed1 \u0111\u1ecbnh<\/strong> theo c\u1ee5m.<\/li>\n\n\n\n
      • \u0110\u1ed9 kh\u00f3 c\u00f4ng vi\u1ec7c:<\/strong> treo t\u01b0\u1eddng b\u00ea t\u00f4ng\/\u0111i d\u00e2y ph\u1ee9c t\u1ea1p \u21d2 x\u1ebfp slot \u0111\u1ea7u<\/strong> trong khung.<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        4) Quy tr\u00ecnh theo th\u1eddi gian<\/h2>\n\n\n\n

        4.1. T\u20111 (Tr\u01b0\u1edbc ng\u00e0y l\u1eafp)<\/strong> \u2013 Kh\u00f3a l\u1ecbch & So\u1ea1n h\u00e0ng<\/h3>\n\n\n\n
          \n
        1. 20:00<\/strong>: \u0110i\u1ec1u ph\u1ed1i kh\u00f3a l\u1ecbch ng\u00e0y mai<\/strong>; g\u1ecdi\/Zalo x\u00e1c nh\u1eadn khung<\/strong> + y\u00eau c\u1ea7u m\u1eb7t b\u1eb1ng (\u0111i\u1ec7n, thang m\u00e1y, v\u1ecb tr\u00ed treo).<\/li>\n\n\n\n
        2. Kho<\/strong> so\u1ea1n h\u00e0ng: ki\u1ec3m th\u00f9ng, scan serial<\/strong>, pick ph\u1ee5 ki\u1ec7n (gi\u00e1 treo, n\u1edf, d\u00e2y, \u1ed1c, b\u0103ng d\u00ednh).<\/li>\n\n\n\n
        3. D\u00e1n tem \u0111\u01a1n + checklist<\/strong>; chu\u1ea9n b\u1ecb b\u1ed9 d\u1ee5ng c\u1ee5 an to\u00e0n<\/strong>.<\/li>\n\n\n\n
        4. ETA s\u01a1 b\u1ed9<\/strong> theo kho\u1ea3ng c\u00e1ch & lo\u1ea1i vi\u1ec7c; c\u1eadp nh\u1eadt l\u00ean Dispatch Board<\/strong>.<\/li>\n<\/ol>\n\n\n\n

          4.2. Day\u20110 (Ng\u00e0y l\u1eafp)<\/strong> \u2013 Th\u1ef1c thi & Th\u00f4ng b\u00e1o<\/h3>\n\n\n\n
            \n
          1. T\u201190\u2019<\/strong>: \u0110\u1ed9i nh\u1eadn h\u00e0ng & d\u1ee5ng c\u1ee5; ch\u1ee5p \u1ea3nh tr\u01b0\u1edbc khi r\u1eddi kho<\/strong>.<\/li>\n\n\n\n
          2. T\u201160\u2019<\/strong>: G\u1ecdi x\u00e1c nh\u1eadn \u0111\u1ebfn kh\u00e1ch: \u201c\u0111\u1ebfn trong 60 ph\u00fat<\/strong>\u201d (m\u1eabu \u1edf m\u1ee5c 6).<\/li>\n\n\n\n
          3. T\u201115\u2019<\/strong>: C\u1eadp nh\u1eadt ETA l\u1ea7n 2<\/strong> tr\u00ean board; n\u1ebfu d\u1ef1 ki\u1ebfn tr\u1ec5 >15\u2019<\/strong> \u2192 k\u00edch ho\u1ea1t k\u1ecbch b\u1ea3n tr\u1ec5<\/strong> (m\u1ee5c 7).<\/li>\n\n\n\n
          4. T\u1ea1i nh\u00e0 KH<\/strong>: ki\u1ec3m tra m\u1eb7t b\u1eb1ng; l\u1eafp \u0111\u1eb7t theo Checklist k\u1ef9 thu\u1eadt<\/strong> (m\u1ee5c 5); \u1ea3nh tr\u01b0\u1edbc\/sau<\/strong>; bi\u00ean b\u1ea3n nghi\u1ec7m thu<\/strong>.<\/li>\n\n\n\n
          5. Thu ti\u1ec1n<\/strong> (n\u1ebfu COD); c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n Ho\u00e0n th\u00e0nh<\/strong>.<\/li>\n<\/ol>\n\n\n\n

            4.3. T+1 (Sau l\u1eafp 24\u201348h)<\/strong> \u2013 Ch\u0103m s\u00f3c & B\u00e1o c\u00e1o<\/h3>\n\n\n\n
              \n
            1. G\u1ecdi CSAT<\/strong> (1 c\u00e2u) + nh\u1eafc gi\u1eef h\u00f3a \u0111\u01a1n & tem serial.<\/li>\n\n\n\n
            2. N\u1ebfu c\u00f3 ph\u00e0n n\u00e0n \u2192 m\u1edf ticket<\/strong>; h\u1eb9n l\u1ecbch x\u1eed l\u00fd trong 48h<\/strong>.<\/li>\n\n\n\n
            3. \u0110i\u1ec1u ph\u1ed1i t\u1ed5ng h\u1ee3p Pareto nguy\u00ean nh\u00e2n tr\u1ec5<\/strong>; g\u1eedi b\u00e1o c\u00e1o ng\u00e0y<\/strong> 21:30.<\/li>\n<\/ol>\n\n\n\n
              \n\n\n\n

              5) Checklist k\u1ef9 thu\u1eadt & D\u1ee5ng c\u1ee5<\/h2>\n\n\n\n

              5.1. Checklist l\u1eafp \u0111\u1eb7t<\/h3>\n\n\n\n
                \n
              • C\u00e2n th\u0103ng b\u1eb1ng \u00b11\u00b0<\/strong><\/li>\n\n\n\n
              • B\u1eaft n\u1edf \u0111\u00fang v\u1eadt li\u1ec7u<\/strong> (g\u1ea1ch\/b\u00ea t\u00f4ng\/th\u1ea1ch cao)<\/li>\n\n\n\n
              • Kho\u1ea3ng c\u00e1ch & \u0111\u1ed9 cao<\/strong> m\u00e0n theo ph\u00f2ng<\/li>\n\n\n\n
              • \u0110i d\u00e2y g\u1ecdn<\/strong>; kh\u00f4ng k\u00e9o c\u0103ng<\/li>\n\n\n\n
              • Test: ngu\u1ed3n \u2013 m\u1ea1ng \u2013 HDMI \u2013 Remote<\/strong><\/li>\n\n\n\n
              • H\u01b0\u1edbng d\u1eabn 5 ph\u00fat<\/strong>: b\u1eadt\/t\u1eaft, chuy\u1ec3n ngu\u1ed3n, ch\u1ebf \u0111\u1ed9 h\u00ecnh\/\u00e2m, cast m\u00e0n h\u00ecnh<\/li>\n<\/ul>\n\n\n\n

                5.2. B\u1ed9 d\u1ee5ng c\u1ee5 t\u1ed1i thi\u1ec3u<\/h3>\n\n\n\n
                  \n
                • M\u00e1y khoan, m\u0169i khoan \u0111a v\u1eadt li\u1ec7u, b\u1ed9 n\u1edf chuy\u00ean d\u1ee5ng<\/strong>, th\u01b0\u1edbc th\u1ee7y, tua v\u00edt, k\u00ecm, b\u00fat th\u1eed \u0111i\u1ec7n, b\u1ea1t\/gi\u1ea5y b\u1ea3o v\u1ec7<\/strong> n\u1ec1n, d\u00e2y r\u00fat, b\u0103ng d\u00ednh, \u1ed5 c\u1eafm d\u1ef1 ph\u00f2ng<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                  \n\n\n\n

                  6) M\u1eabu tin nh\u1eafn\/\u0111i\u1ec7n tho\u1ea1i<\/h2>\n\n\n\n

                  6.1. G\u1ecdi T\u201160\u2019<\/strong><\/h3>\n\n\n\n
                  \n

                  WORAA ch\u00e0o anh\/ch\u1ecb [T\u00ean]! \u0110\u1ed9i k\u1ef9 thu\u1eadt s\u1ebd \u0111\u1ebfn trong 60 ph\u00fat<\/strong> \u0111\u1ec3 l\u1eafp [Model]<\/strong>. Anh\/ch\u1ecb gi\u00fap chu\u1ea9n b\u1ecb v\u1ecb tr\u00ed l\u1eafp v\u00e0 l\u1ed1i v\u00e0o nh\u00e9 \u1ea1.<\/p>\n<\/blockquote>\n\n\n\n

                  6.2. C\u1eadp nh\u1eadt T\u201115\u2019<\/strong><\/h3>\n\n\n\n
                  \n

                  \u0110\u1ed9i k\u1ef9 thu\u1eadt c\u00f2n 15 ph\u00fat<\/strong> s\u1ebd \u0111\u1ebfn. N\u1ebfu c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh, anh\/ch\u1ecb nh\u1eafn gi\u00fap em.<\/p>\n<\/blockquote>\n\n\n\n

                  6.3. X\u00e1c nh\u1eadn l\u1ecbch (T\u20111)<\/h3>\n\n\n\n
                  \n

                  L\u1ecbch giao\u2013l\u1eafp [hh:mm \u2013 dd\/mm]<\/strong> trong khung [09\u201312\/12\u201315\/15\u201318]<\/strong>. K\u1ef9 thu\u1eadt s\u1ebd g\u1ecdi tr\u01b0\u1edbc 30\u201360 ph\u00fat. C\u1ea7n h\u1ed7 tr\u1ee3: 0988 009926.<\/p>\n<\/blockquote>\n\n\n\n

                  \n\n\n\n

                  7) K\u1ecbch b\u1ea3n khi c\u00f3 nguy c\u01a1 tr\u1ec5<\/strong><\/h2>\n\n\n\n
                    \n
                  • Ng\u01b0\u1ee1ng c\u1ea3nh b\u00e1o:<\/strong> ETA > cu\u1ed1i khung +15\u2019<\/strong>.<\/li>\n\n\n\n
                  • Th\u00f4ng b\u00e1o ngay<\/strong> (kh\u00f4ng ch\u1edd):<\/li>\n<\/ul>\n\n\n\n
                    \n

                    \u201cWORAA xin l\u1ed7i anh\/ch\u1ecb, \u0111\u1ed9i k\u1ef9 thu\u1eadt \u0111ang k\u1eb9t tuy\u1ebfn, d\u1ef1 ki\u1ebfn \u0111\u1ebfn [hh:mm]<\/strong> (mu\u1ed9n kho\u1ea3ng [xx]<\/strong> ph\u00fat). B\u00ean em gi\u1ea3m ph\u00ed l\u1eafp\/ t\u1eb7ng d\u00e2y HDMI<\/strong> \u0111\u1ec3 b\u00f9. Anh\/ch\u1ecb c\u00f3 thu\u1eadn l\u1ecbch n\u00e0y kh\u00f4ng \u1ea1?\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n

                      \n
                    • Ph\u01b0\u01a1ng \u00e1n B:<\/strong> \u0111\u1ed5i \u0111\u1ed9i g\u1ea7n h\u01a1n, ho\u1eb7c chuy\u1ec3n ca t\u1ed1i<\/strong> c\u00f3 \u01b0u \u0111\u00e3i b\u00f9.<\/li>\n\n\n\n
                    • Sau s\u1ef1 c\u1ed1:<\/strong> log l\u00fd do chu\u1ea9n lo\u1ea1i (traffic\/thi\u1ebfu ph\u1ee5 ki\u1ec7n\/\u0111\u1ecba ch\u1ec9 sai\/kh\u00e1ch \u0111\u1ed5i gi\u1edd\u2026); review l\u1ea1i \u0111\u1ecbnh m\u1ee9c th\u1eddi gian<\/strong> c\u1ee7a lo\u1ea1i job \u0111\u00f3.<\/li>\n<\/ul>\n\n\n\n
                      \n\n\n\n

                      8) T\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p & C\u00e1ch x\u1eed l\u00fd<\/h2>\n\n\n\n
                        \n
                      • \u0110\u1ecba ch\u1ec9 m\u01a1 h\u1ed3:<\/strong> y\u00eau c\u1ea7u ghim Google Maps + \u1ea3nh v\u1ecb tr\u00ed l\u1eafp<\/strong> ngay khi ch\u1ed1t \u0111\u01a1n.<\/li>\n\n\n\n
                      • T\u01b0\u1eddng y\u1ebfu\/th\u1ea1ch cao:<\/strong> t\u01b0 v\u1ea5n gia c\u1ed1\/\u0111\u1ed5i v\u1ecb tr\u00ed\/\u0111\u1eb7t t\u1ee7; c\u00f3 bi\u00ean b\u1ea3n r\u1ee7i ro<\/strong>.<\/li>\n\n\n\n
                      • Thi\u1ebfu ph\u1ee5 ki\u1ec7n:<\/strong> xe \u0111\u1ed9i k\u1ef9 thu\u1eadt c\u00f3 b\u1ed9 ph\u1ee5 ki\u1ec7n ti\u00eau chu\u1ea9n theo inch<\/strong>; n\u1ebfu ph\u00e1t sinh, b\u00e1o gi\u00e1 & xin x\u00e1c nh\u1eadn t\u1ea1i ch\u1ed7.<\/li>\n\n\n\n
                      • Kh\u00e1ch v\u1eafng\/kh\u00f4ng nghe m\u00e1y:<\/strong> g\u1ecdi 2 l\u1ea7n + nh\u1eafn Zalo\/SMS; ch\u1edd 15\u2019 r\u1ed3i rebook<\/strong>; ghi log.<\/li>\n\n\n\n
                      • Th\u1eddi ti\u1ebft x\u1ea5u:<\/strong> \u01b0u ti\u00ean job trong nh\u00e0\/chung c\u01b0; th\u00f4ng b\u00e1o ch\u1ee7 \u0111\u1ed9ng v\u00e0 re\u2011route<\/strong> theo c\u1ee5m g\u1ea7n.<\/li>\n<\/ul>\n\n\n\n
                        \n\n\n\n

                        9) B\u00e1o c\u00e1o & H\u1ecdp<\/h2>\n\n\n\n
                          \n
                        • Daily 21:30<\/strong>: On\u2011time %, % tr\u1ec5 >15\u2019, t\u1ed5ng job, l\u00fd do tr\u1ec5 (Pareto), ticket m\u1edf, NPS\/CSAT trong ng\u00e0y.<\/li>\n\n\n\n
                        • Weekly (Th\u1ee9 2)<\/strong>: c\u1eadp nh\u1eadt \u0111\u1ecbnh m\u1ee9c th\u1eddi gian<\/strong> theo lo\u1ea1i job; \u0111i\u1ec1u ch\u1ec9nh capacity<\/strong> v\u00e0 c\u1ee5m tuy\u1ebfn; khen th\u01b0\u1edfng \u0111\u1ed9i 99% on\u2011time.<\/li>\n<\/ul>\n\n\n\n
                          \n\n\n\n

                          10) Dispatch Board \u2013 m\u1eabu b\u1ea3ng \u0111i\u1ec1u ph\u1ed1i<\/strong> (\u0111\u1ec3 tri\u1ec3n khai ngay)<\/h2>\n\n\n\n

                          C\u1ed9t b\u1eaft bu\u1ed9c:<\/strong>
                          Ng\u00e0y | Chi nh\u00e1nh | M\u00e3 \u0111\u01a1n | T\u00ean KH | S\u0110T | \u0110\u1ecba ch\u1ec9 | Ghim Maps | Lo\u1ea1i vi\u1ec7c (Treo\/T\u1ee7\/\u0110i d\u00e2y) | \u0110\u1ed9 kh\u00f3 (1\u20133) | Khung (09\u201312\/12\u201315\/15\u201318) | \u0110\u1ed9i | ETA-1 (T\u201160\u2019) | ETA-2 (T\u201115\u2019) | On\u2011time (Y\/N) | L\u00fd do tr\u1ec5 | \u1ea2nh tr\u01b0\u1edbc | \u1ea2nh sau | K\u00fd nh\u1eadn | Thu ti\u1ec1n (COD\/CK) | Ghi ch\u00fa<\/code><\/p>\n\n\n\n

                          Quy t\u1eafc nh\u1eadp:<\/strong><\/p>\n\n\n\n

                            \n
                          • T\u20111<\/strong>: \u0111i\u1ec1n \u0111\u1ee7 c\u1ed9t \u0111\u1ebfn Khung<\/strong>;<\/li>\n\n\n\n
                          • Day\u20110<\/strong>: c\u1eadp nh\u1eadt ETA\u20111<\/strong> v\u00e0 ETA\u20112<\/strong>;<\/li>\n\n\n\n
                          • Sau l\u1eafp<\/strong>: tick On\u2011time<\/strong>, ch\u1ecdn l\u00fd do tr\u1ec5<\/strong> t\u1eeb danh m\u1ee5c chu\u1ea9n; \u0111\u00ednh \u1ea3nh<\/strong> & k\u00fd nh\u1eadn<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                            \n\n\n\n

                            11) Th\u01b0\u1edfng \u2013 Ph\u1ea1t & Audit<\/h2>\n\n\n\n
                              \n
                            • Th\u01b0\u1edfng tu\u1ea7n<\/strong> cho \u0111\u1ed9i On\u2011time \u2265 99%<\/strong> & NPS \u2265 8,5<\/strong>.<\/li>\n\n\n\n
                            • Ph\u1ea1t c\u00f3 \u0111i\u1ec1u ki\u1ec7n<\/strong> cho c\u00e1c case tr\u1ec5 kh\u00f4ng h\u1ee3p l\u1ec7; t\u00e1i ph\u1ea1m \u21d2 hu\u1ea5n luy\u1ec7n l\u1ea1i\/gh\u00e9p senior.<\/li>\n\n\n\n
                            • Audit \u0111\u1ed9t xu\u1ea5t<\/strong>: g\u1ecdi ng\u1eabu nhi\u00ean 3 kh\u00e1ch\/\u0111\u1ed9i\/tu\u1ea7n; ki\u1ec3m tra \u1ea3nh tr\u01b0\u1edbc\/sau & checklist.<\/li>\n<\/ul>\n\n\n\n
                              \n\n\n\n

                              12) Ph\u1ee5 l\u1ee5c<\/h2>\n\n\n\n

                              12.1. Danh m\u1ee5c l\u00fd do tr\u1ec5<\/strong> (chu\u1ea9n h\u00f3a)<\/h3>\n\n\n\n
                                \n
                              • Traffic \u2022 Th\u1eddi ti\u1ebft \u2022 Kh\u00e1ch \u0111\u1ed5i gi\u1edd \u2022 \u0110\u1ecba ch\u1ec9 sai \u2022 Thi\u1ebfu ph\u1ee5 ki\u1ec7n \u2022 S\u1ef1 c\u1ed1 k\u1ef9 thu\u1eadt \u2022 \u0110\u1ed9i \u0111\u1ebfn mu\u1ed9n \u2022 Kh\u00e1c (m\u00f4 t\u1ea3)<\/li>\n<\/ul>\n\n\n\n

                                12.2. Bi\u00ean b\u1ea3n nghi\u1ec7m thu<\/strong> (m\u1eabu t\u1eaft)<\/h3>\n\n\n\n
                                  \n
                                • M\u00e3 \u0111\u01a1n \u2013 Ng\u00e0y \u2013 Chi nh\u00e1nh \u2013 \u0110\u1ed9i<\/li>\n\n\n\n
                                • KH: H\u1ecd t\u00ean \u2013 S\u0110T \u2013 \u0110\u1ecba ch\u1ec9<\/li>\n\n\n\n
                                • Model \u2013 Serial \u2013 Ph\u1ee5 ki\u1ec7n<\/li>\n\n\n\n
                                • H\u00ecnh th\u1ee9c l\u1eafp: Treo\/T\u1ee7 \u2013 Lo\u1ea1i t\u01b0\u1eddng \u2013 Cao treo (cm) \u2013 \u0110i d\u00e2y<\/li>\n\n\n\n
                                • \u1ea2nh tr\u01b0\u1edbc\/sau \u2013 K\u00fd nh\u1eadn<\/li>\n\n\n\n
                                • Ghi ch\u00fa\/Khuy\u1ebfn ngh\u1ecb<\/li>\n<\/ul>\n\n\n\n

                                  12.3. Quy \u01b0\u1edbc ghi ch\u00fa \u0111\u01a1n<\/strong><\/h3>\n\n\n\n

                                  [Treo\/T\u1ee7]-[Lo\u1ea1i t\u01b0\u1eddng]-[Cao cm]-[D\u00e2y g\u1ecdn\/\u1ed0p\/\u1ed0ng]-[Chung c\u01b0\/Thang m\u00e1y]<\/code>
                                  V\u00ed d\u1ee5:<\/strong> Treo-B\u00ea t\u00f4ng-120-\u0110i d\u00e2y g\u1ecdn-Chung c\u01b0 HH4B c\u00f3 thang m\u00e1y<\/code><\/p>\n\n\n\n

                                  \n\n\n\n

                                  13) Qu\u1ea3n tr\u1ecb phi\u00ean b\u1ea3n<\/h2>\n\n\n\n
                                    \n
                                  • v1.0 (23\/10\/2025):<\/strong> B\u1ea3n \u0111\u1ea7u ti\u00ean.<\/li>\n\n\n\n
                                  • G\u00f3p \u00fd g\u1eedi Ph\u00f2ng V\u1eadn h\u00e0nh; c\u1eadp nh\u1eadt v1.1<\/strong> khi c\u00f3 thay \u0111\u1ed5i capacity\/k\u1ecbch b\u1ea3n.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                    Ng\u00e0y \u00e1p d\u1ee5ng: 23\/10\/2025Ph\u1ea1m vi: To\u00e0n h\u1ec7 th\u1ed1ng WORAA\/TOKOO \u2013 giao v\u00e0 l\u1eafp \u0111\u1eb7t TV & \u0111\u1ed3 gia d\u1ee5ng t\u1ea1i HN\/HP\/HCM.M\u1ee5c ti\u00eau: \u0110\u1ea3m b\u1ea3o \u0111\u1ebfn trong khung h\u1eb9n (on\u2011time) \u2265 98%, h\u1ea1n ch\u1ebf tr\u1ec5 > 15\u2019 \u2264 2%, NPS \u2265 70. 1) \u0110\u1ecbnh ngh\u0129a & Ch\u1ec9 s\u1ed1 2) T\u1ed5 ch\u1ee9c & Ph\u00e2n quy\u1ec1n RACI: R […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18"}],"version-history":[{"count":1,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/18\/revisions"}],"predecessor-version":[{"id":19,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/18\/revisions\/19"}],"wp:attachment":[{"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=18"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}