{"id":6,"date":"2025-10-23T05:32:02","date_gmt":"2025-10-23T05:32:02","guid":{"rendered":"https:\/\/woraa.com\/?p=6"},"modified":"2025-10-23T05:32:02","modified_gmt":"2025-10-23T05:32:02","slug":"quy-trinh-cong-viec-woraa-v1-0","status":"publish","type":"post","link":"https:\/\/woraa.com\/?p=6","title":{"rendered":"Quy tr\u00ecnh c\u00f4ng vi\u1ec7c WORAA (v1.0)"},"content":{"rendered":"\n

Ng\u00e0y \u00e1p d\u1ee5ng:<\/strong> 23\/10\/2025
Ph\u1ea1m vi:<\/strong> To\u00e0n h\u1ec7 th\u1ed1ng WORAA\/TOKOO \u2013 b\u00e1n l\u1ebb \u0111i\u1ec7n t\u1eed, gia d\u1ee5ng, \u0111\u1eb7c bi\u1ec7t TV (Xiaomi, Samsung, Toshiba\u2026).
M\u1ee5c \u0111\u00edch:<\/strong> Chu\u1ea9n h\u00f3a c\u00e1ch l\u00e0m vi\u1ec7c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn \u0111\u1ec3 n\u00e2ng t\u1ec9 l\u1ec7 ch\u1ed1t, giao \u2013 l\u1eafp \u0111\u00fang h\u1eb9n, gi\u1ea3m l\u1ed7i, n\u00e2ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n

\n\n\n\n

1) Nguy\u00ean t\u1eafc chung<\/h2>\n\n\n\n
    \n
  • 1 c\u1eeda \u2013 1 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m:<\/strong> M\u1ed7i \u0111\u01a1n h\u00e0ng c\u00f3 Owner<\/strong> r\u00f5 r\u00e0ng t\u1eeb l\u00fac ph\u00e1t sinh \u0111\u1ebfn h\u1eadu m\u00e3i.<\/li>\n\n\n\n
  • SLA th\u1eddi gian<\/strong> l\u00e0 b\u1eaft bu\u1ed9c; qu\u00e1 h\u1ea1n ph\u1ea3i b\u00e1o c\u00e1o l\u00fd do v\u00e0 ph\u01b0\u01a1ng \u00e1n kh\u1eafc ph\u1ee5c.<\/li>\n\n\n\n
  • D\u1eef li\u1ec7u l\u00e0 duy nh\u1ea5t:<\/strong> Th\u00f4ng tin \u0111\u01a1n, t\u1ed3n kho, thu \u2013 chi c\u1eadp nh\u1eadt tr\u00ean h\u1ec7 th\u1ed1ng (WooCommerce\/ERP\/Sheet) ngay khi ph\u00e1t sinh.<\/li>\n\n\n\n
  • An to\u00e0n \u2013 Minh b\u1ea1ch:<\/strong> C\u00f3 bi\u00ean b\u1ea3n, \u1ea3nh nghi\u1ec7m thu, ch\u1eef k\u00fd \u0111i\u1ec7n t\u1eed; \u0111\u1ed1i so\u00e1t ti\u1ec1n\/nghi\u1ec7p v\u1ee5 theo ca\/ng\u00e0y.<\/li>\n<\/ul>\n\n\n\n
    \n\n\n\n

    2) S\u01a1 \u0111\u1ed3 lu\u1ed3ng t\u1ed5ng quan<\/h2>\n\n\n\n

    Lead\/Kh\u00e1ch \u2192 T\u01b0 v\u1ea5n \u2192 T\u1ea1o \u0111\u01a1n \u2192 Ki\u1ec3m t\u1ed3n\/\u0110\u1eb7t h\u00e0ng \u2192 Xu\u1ea5t kho \u2192 Giao\/L\u1eafp \u0111\u1eb7t \u2192 B\u00e0n giao\/Thu ti\u1ec1n \u2192 H\u1eadu m\u00e3i\/CRM \u2192 B\u00e1o c\u00e1o\/\u0110\u1ed1i so\u00e1t<\/strong><\/p>\n\n\n\n

    \n

    Ghi ch\u00fa: \u0110\u01a1n online v\u00e0 offline \u0111i chung m\u1ed9t pipeline; ch\u1ec9 kh\u00e1c \u1edf kh\u00e2u t\u1ea1o lead (Website\/Zalo\/Facebook\/Showroom).<\/p>\n<\/blockquote>\n\n\n\n

    \n\n\n\n

    3) Quy tr\u00ecnh chi ti\u1ebft theo ch\u1eb7ng<\/h2>\n\n\n\n

    3.1. Ti\u1ebfp nh\u1eadn & T\u01b0 v\u1ea5n b\u00e1n h\u00e0ng<\/h3>\n\n\n\n

    M\u1ee5c ti\u00eau:<\/strong> G\u1ecdi l\u1ea1i trong 15 ph\u00fat; ch\u1ed1t model\/ph\u1ee5 ki\u1ec7n \u0111\u00fang nhu c\u1ea7u.<\/p>\n\n\n\n

    B\u01b0\u1edbc l\u00e0m:<\/strong><\/p>\n\n\n\n

      \n
    1. Nh\u1eadn lead<\/strong> (Website\/Chat\/Zalo\/Hotline\/Walk-in).<\/li>\n\n\n\n
    2. Ph\u00e2n lo\u1ea1i<\/strong>: N\u00f3ng (mua ngay), \u1ea5m (\u22647 ng\u00e0y), l\u1ea1nh (>7 ng\u00e0y).<\/li>\n\n\n\n
    3. Li\u00ean h\u1ec7 trong 15 ph\u00fat<\/strong> (khung 8:30\u201321:30); qu\u00e1 15\u2019 ph\u1ea3i b\u00e1o l\u00fd do tr\u00ean CRM.<\/li>\n\n\n\n
    4. Khai th\u00e1c nhu c\u1ea7u<\/strong>: k\u00edch th\u01b0\u1edbc ph\u00f2ng, kho\u1ea3ng c\u00e1ch xem, ngu\u1ed3n t\u00edn hi\u1ec7u, treo\/t\u1ee7, ng\u00e2n s\u00e1ch, th\u01b0\u01a1ng hi\u1ec7u \u01b0u ti\u00ean.<\/li>\n\n\n\n
    5. \u0110\u1ec1 xu\u1ea5t 2\u20133 l\u1ef1a ch\u1ecdn<\/strong> (Good\/Better\/Best), n\u00eau \u0111i\u1ec3m kh\u00e1c bi\u1ec7t<\/strong> + qu\u00e0 t\u1eb7ng\/ph\u1ee5 ki\u1ec7n c\u1ea7n thi\u1ebft (gi\u00e1 treo, d\u00e2y HDMI, soundbar\u2026).<\/li>\n\n\n\n
    6. Ch\u1ed1t<\/strong>: model, gi\u00e1, qu\u00e0 t\u1eb7ng, ph\u00ed giao l\u1eafp, th\u1eddi gian h\u1eb9n.<\/li>\n\n\n\n
    7. T\u1ea1o \u0111\u01a1n tr\u00ean h\u1ec7 th\u1ed1ng<\/strong>, ghi ch\u00fa \u0111\u1ea7y \u0111\u1ee7 (\u0111\u1ecba ch\u1ec9, thang m\u00e1y, khoan t\u01b0\u1eddng, \u1ed5 c\u1eafm, y\u00eau c\u1ea7u g\u1ecdn d\u00e2y\u2026).<\/li>\n\n\n\n
    8. Thu c\u1ecdc<\/strong> (n\u1ebfu c\u1ea7n) v\u00e0 \u0111\u1eb7t l\u1ecbch giao\/l\u1eafp<\/strong>.<\/li>\n<\/ol>\n\n\n\n

      SLA & Chu\u1ea9n \u0111\u1ea7u ra:<\/strong><\/p>\n\n\n\n

        \n
      • G\u1ecdi l\u1ea1i \u2264 15 ph\u00fat<\/strong> (95% lead).<\/li>\n\n\n\n
      • B\u00e1o gi\u00e1\/\u0110\u1ec1 xu\u1ea5t g\u1eedi trong 30 ph\u00fat<\/strong> (qua Zalo\/SMS\/Email m\u1eabu).<\/li>\n\n\n\n
      • \u0110\u01a1n t\u1ea1o \u0111\u1ea7y \u0111\u1ee7 tr\u01b0\u1eddng; \u0111\u00ednh k\u00e8m s\u01a1 \u0111\u1ed3 treo t\u01b0\u1eddng (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n\n\n\n
        \n\n\n\n

        3.2. X\u1eed l\u00fd \u0111\u01a1n & Kho v\u1eadn<\/h3>\n\n\n\n

        M\u1ee5c ti\u00eau:<\/strong> Xu\u1ea5t \u0111\u00fang h\u00e0ng, \u0111\u00fang serial, \u0111\u00fang ph\u1ee5 ki\u1ec7n.<\/p>\n\n\n\n

        B\u01b0\u1edbc l\u00e0m:<\/strong><\/p>\n\n\n\n

          \n
        1. Ki\u1ec3m t\u1ed3n<\/strong>: theo FIFO<\/strong>, x\u00e1c nh\u1eadn v\u1ecb tr\u00ed kho\/chi nh\u00e1nh.<\/li>\n\n\n\n
        2. \u0110\u1eb7t h\u00e0ng b\u1ed5 sung<\/strong> n\u1ebfu thi\u1ebfu (ghi ETA).<\/li>\n\n\n\n
        3. Chu\u1ea9n b\u1ecb h\u00e0ng<\/strong>: ki\u1ec3m th\u00f9ng, ni\u00eam, scan\/ghi serial<\/strong>; pick ph\u1ee5 ki\u1ec7n (gi\u00e1 treo, \u1ed1c v\u00edt, d\u00e2y\u2026).<\/li>\n\n\n\n
        4. D\u00e1n tem \u0111\u01a1n<\/strong> + Phi\u1ebfu giao l\u1eafp<\/strong> (QR ch\u1ee9a th\u00f4ng tin kh\u00e1ch \u2013 \u0111\u01a1n \u2013 ghi ch\u00fa k\u1ef9 thu\u1eadt).<\/li>\n\n\n\n
        5. B\u00e0n giao cho \u0111\u1ed9i giao\/l\u1eafp<\/strong> k\u00e8m checklist d\u1ee5ng c\u1ee5 an to\u00e0n.<\/li>\n<\/ol>\n\n\n\n

          SLA & Chu\u1ea9n \u0111\u1ea7u ra:<\/strong><\/p>\n\n\n\n

            \n
          • X\u00e1c nh\u1eadn t\u1ed3n\/ETA trong 60 ph\u00fat<\/strong> sau khi \u0111\u01a1n \u0111\u01b0\u1ee3c t\u1ea1o.<\/li>\n\n\n\n
          • B\u1ed9 h\u00e0ng \u0111\u1ea7y \u0111\u1ee7, c\u00f3 serial<\/strong> v\u00e0 \u1ea3nh tr\u01b0\u1edbc khi xu\u1ea5t kho<\/strong>.<\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            3.3. Giao h\u00e0ng & L\u1eafp \u0111\u1eb7t t\u1ea1i nh\u00e0<\/h3>\n\n\n\n

            M\u1ee5c ti\u00eau:<\/strong> \u0110\u00fang h\u1eb9n, an to\u00e0n, th\u1ea9m m\u1ef9, kh\u00e1ch d\u00f9ng \u0111\u01b0\u1ee3c ngay.<\/p>\n\n\n\n

            B\u01b0\u1edbc l\u00e0m:<\/strong><\/p>\n\n\n\n

              \n
            1. G\u1ecdi x\u00e1c nh\u1eadn tr\u01b0\u1edbc 30\u201360 ph\u00fat<\/strong>.<\/li>\n\n\n\n
            2. Ki\u1ec3m tra m\u1eb7t b\u1eb1ng<\/strong>: v\u1ecb tr\u00ed treo, t\u01b0\u1eddng (g\u1ea1ch\/b\u00ea t\u00f4ng\/th\u1ea1ch cao), ngu\u1ed3n \u0111i\u1ec7n, d\u00e2y t\u00edn hi\u1ec7u.<\/li>\n\n\n\n
            3. L\u1eafp \u0111\u1eb7t<\/strong>: c\u00e2n th\u0103ng b\u1eb1ng, kho\u1ea3ng c\u00e1ch\/\u0111\u1ed9 cao chu\u1ea9n, \u0111i d\u00e2y g\u1ecdn, b\u1ea3o v\u1ec7 n\u1ec1n t\u01b0\u1eddng.<\/li>\n\n\n\n
            4. C\u1ea5u h\u00ecnh TV<\/strong>: ng\u00f4n ng\u1eef, Wi\u2011Fi, c\u1eadp nh\u1eadt h\u1ec7 th\u1ed1ng, \u0111\u0103ng nh\u1eadp Google (kh\u00e1ch t\u1ef1 thao t\u00e1c \u2013 k\u1ef9 thu\u1eadt h\u1ed7 tr\u1ee3), d\u00f2 k\u00eanh\/IPTV n\u1ebfu c\u00f3.<\/li>\n\n\n\n
            5. H\u01b0\u1edbng d\u1eabn nhanh<\/strong>: b\u1eadt\/t\u1eaft, chuy\u1ec3n ngu\u1ed3n, ch\u1ebf \u0111\u1ed9 h\u00ecnh \u1ea3nh\/\u00e2m thanh, chia s\u1ebb m\u00e0n h\u00ecnh.<\/li>\n\n\n\n
            6. Nghi\u1ec7m thu<\/strong>: ch\u1ea1y test 10\u201315 ph\u00fat (YouTube\/TV box), ch\u1ee5p \u1ea3nh sau l\u1eafp<\/strong>, bi\u00ean b\u1ea3n b\u00e0n giao<\/strong> (k\u00fd tay ho\u1eb7c \u0111i\u1ec7n t\u1eed).<\/li>\n\n\n\n
            7. Thu ti\u1ec1n\/\u0111\u1ed1i so\u00e1t<\/strong> (n\u1ebfu COD); c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u01a1n \u201cHo\u00e0n th\u00e0nh\u201d<\/strong> tr\u00ean h\u1ec7 th\u1ed1ng.<\/li>\n<\/ol>\n\n\n\n

              SLA & Chu\u1ea9n \u0111\u1ea7u ra:<\/strong><\/p>\n\n\n\n

                \n
              • T\u1ec9 l\u1ec7 \u0111\u00fang h\u1eb9n \u2265 98%<\/strong>; n\u1ebfu tr\u1ec5 >15\u2019 ph\u1ea3i b\u00e1o kh\u00e1ch.<\/li>\n\n\n\n
              • Bi\u00ean b\u1ea3n + \u1ea3nh check-in\/out<\/strong> l\u01b0u h\u1ed3 s\u01a1 \u0111\u01a1n.<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                3.4. T\u00e0i ch\u00ednh \u2013 \u0111\u1ed1i so\u00e1t ch\u1ee9ng t\u1eeb<\/h3>\n\n\n\n

                M\u1ee5c ti\u00eau:<\/strong> Kh\u00f4ng th\u1ea5t tho\u00e1t, kh\u00f4ng l\u1ec7ch s\u1ed1.<\/p>\n\n\n\n

                B\u01b0\u1edbc l\u00e0m:<\/strong><\/p>\n\n\n\n

                  \n
                1. C\u1eadp nh\u1eadt ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n<\/strong> (ti\u1ec1n m\u1eb7t\/chuy\u1ec3n kho\u1ea3n) ngay sau giao l\u1eafp.<\/li>\n\n\n\n
                2. \u0110\u1ed1i so\u00e1t ca<\/strong>: giao nh\u1eadn ti\u1ec1n, k\u00fd bi\u00ean b\u1ea3n, n\u1ed9p k\u00e9t\/ng\u00e2n h\u00e0ng theo quy \u0111\u1ecbnh.<\/li>\n\n\n\n
                3. Xu\u1ea5t h\u00f3a \u0111\u01a1n<\/strong> (n\u1ebfu KH y\u00eau c\u1ea7u) trong 24h; l\u01b0u tr\u1eef ch\u1ee9ng t\u1eeb.<\/li>\n\n\n\n
                4. \u0110\u1ed1i chi\u1ebfu sao k\u00ea<\/strong> ng\u00e2n h\u00e0ng \u2013 h\u1ec7 th\u1ed1ng m\u1ed7i ng\u00e0y.<\/li>\n<\/ol>\n\n\n\n

                  SLA & Chu\u1ea9n \u0111\u1ea7u ra:<\/strong><\/p>\n\n\n\n

                    \n
                  • \u0110\u1ed1i so\u00e1t ti\u1ec1n trong ng\u00e0y<\/strong>; h\u00f3a \u0111\u01a1n \u2264 24h<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                    \n\n\n\n

                    3.5. H\u1eadu m\u00e3i & Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/h3>\n\n\n\n

                    M\u1ee5c ti\u00eau:<\/strong> N\u00e2ng NPS, gi\u1ea3m \u0111\u1ed5i tr\u1ea3, x\u1eed l\u00fd khi\u1ebfu n\u1ea1i trong 24h.<\/p>\n\n\n\n

                    B\u01b0\u1edbc l\u00e0m:<\/strong><\/p>\n\n\n\n

                      \n
                    1. G\u1ecdi l\u1ea1i sau 24\u201348h<\/strong>: h\u1ecfi tr\u1ea3i nghi\u1ec7m, nh\u1eafc gi\u1eef h\u00f3a \u0111\u01a1n & tem serial.<\/li>\n\n\n\n
                    2. 7 ng\u00e0y<\/strong>: nh\u1eafc h\u01b0\u1edbng d\u1eabn m\u1edf r\u1ed9ng t\u00ednh n\u0103ng (chia s\u1ebb m\u00e0n h\u00ecnh, ch\u1ebf \u0111\u1ed9 ti\u1ebft ki\u1ec7m \u0111i\u1ec7n\u2026).<\/li>\n\n\n\n
                    3. 30 ng\u00e0y<\/strong>: kh\u1ea3o s\u00e1t NPS<\/strong> (\u0111i\u1ec3m 0\u201310) + xin \u0111\u00e1nh gi\u00e1 c\u00f4ng khai.<\/li>\n\n\n\n
                    4. B\u1ea3o h\u00e0nh<\/strong>: ti\u1ebfp nh\u1eadn ticket, ph\u00e2n lo\u1ea1i (ph\u1ea7n m\u1ec1m\/ph\u1ea7n c\u1ee9ng), \u0111i\u1ec1u ph\u1ed1i k\u1ef9 thu\u1eadt\/h\u00e3ng; c\u1eadp nh\u1eadt ti\u1ebfn \u0111\u1ed9 cho KH m\u1ed7i 48h cho \u0111\u1ebfn khi xong.<\/li>\n<\/ol>\n\n\n\n

                      SLA & Chu\u1ea9n \u0111\u1ea7u ra:<\/strong><\/p>\n\n\n\n

                        \n
                      • Ph\u1ea3n h\u1ed3i khi\u1ebfu n\u1ea1i \u2264 2 gi\u1edd l\u00e0m vi\u1ec7c<\/strong>; c\u00f3 m\u00e3 ticket v\u00e0 l\u1ecbch h\u1eb9n c\u1ee5 th\u1ec3.<\/li>\n\n\n\n
                      • NPS m\u1ee5c ti\u00eau \u2265 70<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                        \n\n\n\n

                        4) RACI \u2013 v\u00ed d\u1ee5 \u0111\u01a1n h\u00e0ng TV 55\u201d treo t\u01b0\u1eddng<\/h2>\n\n\n\n
                        C\u00f4ng vi\u1ec7c<\/th>Sales<\/th>\u0110i\u1ec1u ph\u1ed1i<\/th>Kho<\/th>Giao\/L\u1eafp<\/th>K\u1ebf to\u00e1n<\/th>Qu\u1ea3n l\u00fd<\/th><\/tr><\/thead>
                        T\u1ea1o lead\/\u0111\u01a1n<\/td>R<\/strong><\/td>C<\/td>C<\/td>I<\/td>I<\/td>I<\/td><\/tr>
                        X\u00e1c nh\u1eadn t\u1ed3n\/ETA<\/td>I<\/td>A\/R<\/strong><\/td>R<\/strong><\/td>I<\/td>I<\/td>I<\/td><\/tr>
                        Chu\u1ea9n b\u1ecb h\u00e0ng\/serial<\/td>I<\/td>C<\/td>R<\/strong><\/td>I<\/td>I<\/td>I<\/td><\/tr>
                        L\u1ecbch giao\/l\u1eafp<\/td>I<\/td>A\/R<\/strong><\/td>C<\/td>R<\/strong><\/td>I<\/td>I<\/td><\/tr>
                        L\u1eafp \u0111\u1eb7t & nghi\u1ec7m thu<\/td>I<\/td>C<\/td>I<\/td>A\/R<\/strong><\/td>I<\/td>I<\/td><\/tr>
                        Thu ti\u1ec1n\/\u0111\u1ed1i so\u00e1t<\/td>I<\/td>I<\/td>I<\/td>C<\/td>A\/R<\/strong><\/td>I<\/td><\/tr>
                        CSKH\/NPS<\/td>R<\/strong><\/td>C<\/td>I<\/td>C<\/td>I<\/td>I<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
                        \n

                        R<\/strong>: Responsible (th\u1ef1c hi\u1ec7n) \u2022 A<\/strong>: Accountable (ch\u1ecbu tr\u00e1ch nhi\u1ec7m cu\u1ed1i) \u2022 C<\/strong>: Consulted \u2022 I<\/strong>: Informed<\/p>\n<\/blockquote>\n\n\n\n

                        \n\n\n\n

                        5) SLA & KPI tr\u1ecdng y\u1ebfu<\/h2>\n\n\n\n
                          \n
                        • G\u1ecdi l\u1ea1i lead \u2264 15\u2019<\/strong>: \u2265 95%<\/li>\n\n\n\n
                        • X\u00e1c nh\u1eadn t\u1ed3n\/ETA \u2264 60\u2019<\/strong>: \u2265 98%<\/li>\n\n\n\n
                        • Giao\/l\u1eafp \u0111\u00fang h\u1eb9n<\/strong>: \u2265 98%<\/li>\n\n\n\n
                        • T\u1ec9 l\u1ec7 l\u1ed7i l\u1eafp \u0111\u1eb7t<\/strong>: \u2264 1%<\/li>\n\n\n\n
                        • T\u1ec9 l\u1ec7 \u0111\u1ed5i tr\u1ea3 7 ng\u00e0y<\/strong>: \u2264 1.5%<\/li>\n\n\n\n
                        • NPS<\/strong>: \u2265 70<\/li>\n\n\n\n
                        • \u0110\u01a1n c\u00f3 \u0111\u1ee7 \u1ea3nh & bi\u00ean b\u1ea3n<\/strong>: 100%<\/li>\n<\/ul>\n\n\n\n
                          \n\n\n\n

                          6) Bi\u1ec3u m\u1eabu\/Checklist chu\u1ea9n<\/h2>\n\n\n\n

                          6.1. Phi\u1ebfu giao \u2013 l\u1eafp (m\u1eabu t\u1eaft)<\/h3>\n\n\n\n
                            \n
                          • M\u00e3 \u0111\u01a1n \u2013 Ng\u00e0y \u2013 Chi nh\u00e1nh \u2013 Owner<\/li>\n\n\n\n
                          • H\u1ecd t\u00ean KH \u2013 S\u0110T \u2013 \u0110\u1ecba ch\u1ec9 \u2013 Ghi ch\u00fa t\u00f2a nh\u00e0\/thang m\u00e1y<\/li>\n\n\n\n
                          • Model \u2013 Serial \u2013 Ph\u1ee5 ki\u1ec7n k\u00e8m<\/li>\n\n\n\n
                          • H\u00ecnh th\u1ee9c l\u1eafp: Treo\/t\u1ee7 \u2013 Lo\u1ea1i t\u01b0\u1eddng \u2013 Cao t\u1eeb s\u00e0n (cm)<\/li>\n\n\n\n
                          • \u1ea2nh tr\u01b0\u1edbc\/sau \u2013 Ch\u1eef k\u00fd KH\/KTV<\/li>\n\n\n\n
                          • Th\u00e0nh ti\u1ec1n \u2013 Thu\/Ch\u01b0a thu \u2013 H\u00ecnh th\u1ee9c thanh to\u00e1n<\/li>\n<\/ul>\n\n\n\n

                            6.2. Checklist k\u1ef9 thu\u1eadt treo t\u01b0\u1eddng<\/h3>\n\n\n\n
                              \n
                            • Khoan \u0111\u00fang m\u0169i, b\u1eaft n\u1edf chu\u1ea9n v\u1eadt li\u1ec7u t\u01b0\u1eddng<\/li>\n\n\n\n
                            • C\u00e2n th\u0103ng b\u1eb1ng \u00b11\u00b0<\/li>\n\n\n\n
                            • D\u00e2y \u0111i\u1ec7n\/t\u00edn hi\u1ec7u g\u1ecdn, kh\u00f4ng c\u0103ng<\/li>\n\n\n\n
                            • Test: ngu\u1ed3n, m\u1ea1ng, h\u00ecnh\/\u00e2m, c\u1ed5ng HDMI, Remote<\/li>\n\n\n\n
                            • H\u01b0\u1edbng d\u1eabn KH c\u00e1c thao t\u00e1c c\u01a1 b\u1ea3n<\/li>\n<\/ul>\n\n\n\n

                              6.3. M\u1eabu tin nh\u1eafn x\u00e1c nh\u1eadn l\u1ecbch<\/h3>\n\n\n\n
                              \n

                              WORAA ch\u00e0o anh\/ch\u1ecb [T\u00ean]! \u0110\u01a1n [#1234] \u2013 TV [Model]. L\u1ecbch giao\/l\u1eafp [hh:mm \u2013 dd\/mm]<\/strong>. K\u1ef9 thu\u1eadt s\u1ebd g\u1ecdi tr\u01b0\u1edbc 30\u201360 ph\u00fat. C\u1ea7n h\u1ed7 tr\u1ee3 g\u1ecdi 0988 009926.<\/p>\n<\/blockquote>\n\n\n\n

                              \n\n\n\n

                              7) X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p<\/h2>\n\n\n\n
                                \n
                              • Tr\u1ec5 h\u1eb9n do k\u1eb9t xe\/th\u1eddi ti\u1ebft<\/strong>: B\u00e1o tr\u01b0\u1edbc \u226530\u2019; \u0111\u1ec1 xu\u1ea5t khung m\u1edbi + qu\u00e0 xin l\u1ed7i (phi\u1ebfu gi\u1ea3m gi\u00e1\/mi\u1ec5n ph\u00ed l\u1eafp c\u01a1 b\u1ea3n).<\/li>\n\n\n\n
                              • T\u01b0\u1eddng y\u1ebfu\/th\u1ea1ch cao<\/strong>: T\u01b0 v\u1ea5n gi\u1ea3i ph\u00e1p gia c\u1ed1\/\u0111\u1ed5i v\u1ecb tr\u00ed\/\u0111\u1eb7t t\u1ee7; c\u00f3 bi\u00ean b\u1ea3n r\u1ee7i ro.<\/li>\n\n\n\n
                              • Thi\u1ebfu ph\u1ee5 ki\u1ec7n t\u1ea1i ch\u1ed7<\/strong>: Ghi r\u00f5 ph\u00e1t sinh, xin \u00fd ki\u1ebfn KH, c\u1eadp nh\u1eadt \u0111\u01a1n & h\u00f3a \u0111\u01a1n b\u1ed5 sung.<\/li>\n\n\n\n
                              • S\u1ef1 c\u1ed1 ph\u1ea7n m\u1ec1m TV<\/strong>: Reset m\u1ec1m, c\u1eadp nh\u1eadt; n\u1ebfu kh\u00f4ng kh\u1eafc ph\u1ee5c, l\u1eadp ticket b\u1ea3o h\u00e0nh h\u00e3ng v\u00e0 l\u1ecbch h\u1eb9n l\u1ea1i.<\/li>\n\n\n\n
                              • \u0110\u1ed5i tr\u1ea3 7 ng\u00e0y<\/strong>: Ki\u1ec3m tra h\u00ecnh th\u1ee9c \u2013 serial \u2013 ph\u1ee5 ki\u1ec7n \u2013 l\u1ed7i do NSX; x\u1eed l\u00fd theo ch\u00ednh s\u00e1ch c\u00f4ng ty\/h\u00e3ng.<\/li>\n<\/ul>\n\n\n\n
                                \n\n\n\n

                                8) B\u00e1o c\u00e1o \u2013 \u0110\u1ed1i so\u00e1t \u2013 C\u1ea3i ti\u1ebfn<\/h2>\n\n\n\n
                                  \n
                                • Ch\u1ed1t ng\u00e0y (21:00)<\/strong>: s\u1ed1 lead \u2013 g\u1ecdi l\u1ea1i \u0111\u00fang h\u1ea1n \u2013 \u0111\u01a1n ch\u1ed1t \u2013 \u0111\u01a1n ho\u00e0n th\u00e0nh \u2013 doanh thu \u2013 t\u1ed3n kho bi\u1ebfn \u0111\u1ed9ng.<\/li>\n\n\n\n
                                • H\u1ecdp tu\u1ea7n<\/strong>: Top v\u1ea5n \u0111\u1ec1\/kh\u00e1ch ph\u00e0n n\u00e0n \u2013 h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c \u2013 th\u1eed nghi\u1ec7m c\u1ea3i ti\u1ebfn (A\/B script t\u01b0 v\u1ea5n, upsell\u2026).<\/li>\n\n\n\n
                                • \u0110\u00e0o t\u1ea1o \u0111\u1ecbnh k\u1ef3<\/strong>: k\u1ef9 n\u0103ng \u0111o \u0111\u1ea1c, x\u1eed l\u00fd t\u01b0\u1eddng, tr\u1ea3i nghi\u1ec7m h\u00ecnh\/\u00e2m theo m\u00f4i tr\u01b0\u1eddng.<\/li>\n<\/ul>\n\n\n\n
                                  \n\n\n\n

                                  9) Truy\u1ec1n th\u00f4ng & th\u01b0\u01a1ng hi\u1ec7u (\u0111\u1ed1i ngo\u1ea1i)<\/h2>\n\n\n\n
                                    \n
                                  • L\u1eddi h\u1ee9a kh\u00e1ch h\u00e0ng: Gi\u00e1 t\u1ed1t \u2013 Giao nhanh \u2013 L\u1eafp g\u1ecdn \u2013 H\u1ed7 tr\u1ee3 t\u1eadn t\u00e2m<\/strong>.<\/li>\n\n\n\n
                                  • K\u00eanh h\u1ed7 tr\u1ee3: Hotline, Zalo OA, Website (chat), Email CS.<\/li>\n\n\n\n
                                  • Cam k\u1ebft b\u1ea3o h\u00e0nh ch\u00ednh h\u00e3ng; minh b\u1ea1ch chi ph\u00ed l\u1eafp \u0111\u1eb7t.<\/li>\n<\/ul>\n\n\n\n
                                    \n\n\n\n

                                    10) Qu\u1ea3n tr\u1ecb phi\u00ean b\u1ea3n<\/h2>\n\n\n\n
                                      \n
                                    • v1.0 (23\/10\/2025):<\/strong> B\u1ea3n n\u1ec1n cho to\u00e0n h\u1ec7 th\u1ed1ng.<\/li>\n\n\n\n
                                    • M\u1ecdi g\u00f3p \u00fd\/c\u1ea3i ti\u1ebfn g\u1eedi v\u1ec1 Ph\u00f2ng V\u1eadn h\u00e0nh \u0111\u1ec3 c\u1eadp nh\u1eadt v1.1<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                                      \n\n\n\n

                                      Ph\u1ee5 l\u1ee5c A \u2013 Script g\u1ecdi nhanh (30\u201360 gi\u00e2y)<\/h3>\n\n\n\n
                                      \n

                                      Em ch\u00e0o anh\/ch\u1ecb [T\u00ean], em t\u1eeb WORAA. Em x\u00e1c nh\u1eadn nhu c\u1ea7u TV cho ph\u00f2ng [kh\u00e1ch\/ng\u1ee7], di\u1ec7n t\u00edch kho\u1ea3ng [x] m\u00b2, ng\u00e2n s\u00e1ch [x]. B\u00ean em c\u00f3 2 l\u1ef1a ch\u1ecdn ph\u00f9 h\u1ee3p: [Good] v\u00e0 [Better], \u0111\u1ec1u giao \u2013 l\u1eafp trong ng\u00e0y. Anh\/ch\u1ecb thu\u1eadn l\u1ecbch [hh:mm \u2013 dd\/mm]<\/strong> ch\u1ee9 \u1ea1?<\/p>\n<\/blockquote>\n\n\n\n

                                      Ph\u1ee5 l\u1ee5c B \u2013 Quy \u01b0\u1edbc \u0111\u1eb7t t\u00ean ghi ch\u00fa \u0111\u01a1n<\/h3>\n\n\n\n

                                      [Treo\/T\u1ee7]-[Lo\u1ea1i t\u01b0\u1eddng]-[Cao cm]-[D\u00e2y g\u1ecdn\/\u1ed0p\/\u1ed0ng]-[Ghi ch\u00fa t\u00f2a nh\u00e0]<\/code>
                                      V\u00ed d\u1ee5:<\/strong> Treo-B\u00ea t\u00f4ng-120-\u0110i d\u00e2y g\u1ecdn-Chung c\u01b0 HH4B thang m\u00e1y<\/code><\/p>\n","protected":false},"excerpt":{"rendered":"

                                      Ng\u00e0y \u00e1p d\u1ee5ng: 23\/10\/2025Ph\u1ea1m vi: To\u00e0n h\u1ec7 th\u1ed1ng WORAA\/TOKOO \u2013 b\u00e1n l\u1ebb \u0111i\u1ec7n t\u1eed, gia d\u1ee5ng, \u0111\u1eb7c bi\u1ec7t TV (Xiaomi, Samsung, Toshiba\u2026).M\u1ee5c \u0111\u00edch: Chu\u1ea9n h\u00f3a c\u00e1ch l\u00e0m vi\u1ec7c gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn \u0111\u1ec3 n\u00e2ng t\u1ec9 l\u1ec7 ch\u1ed1t, giao \u2013 l\u1eafp \u0111\u00fang h\u1eb9n, gi\u1ea3m l\u1ed7i, n\u00e2ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng. 1) Nguy\u00ean t\u1eafc chung 2) S\u01a1 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/6","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=6"}],"version-history":[{"count":1,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/6\/revisions"}],"predecessor-version":[{"id":8,"href":"https:\/\/woraa.com\/index.php?rest_route=\/wp\/v2\/posts\/6\/revisions\/8"}],"wp:attachment":[{"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=6"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=6"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/woraa.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=6"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}